FAQ

Why can’t I save this page?

Sign-in, checkout, banking, and similar sensitive pages are deliberately blocked from capture, and the popup tells you which rule matched. See the capture policy. If the message says the safety check was unavailable, it’s a temporary server issue — try again.

The clipper needs an authenticated session with your account. Click Log In in the popup; if you were signed in before, your session may have expired — signing in again fixes it.

I saved a page — where is it?

Saved pages appear in Documents in the app. Right after saving, a document is still being processed (summaries, search indexing). Processing runs through pending → running → completed; if it fails, Permanent Record retries the repair automatically at no credit cost.

My save got stuck at the last step

If a save is interrupted while finalizing, reopen the popup on the same page — it offers a Retry Save Finalize button that resumes from where it left off.

Ask AI said it couldn’t find enough support

That’s a degraded response: the document didn’t contain passages relevant enough to ground an answer, so no answer was generated and no credits were charged. Rephrase using the document’s own terms, or check that the document actually covers the topic. See Ask AI.

What do saves and questions cost?

Saving a web page costs 1 credit, Ask AI questions cost 2, keyword search is free. The full table, plan allowances, and how holds/refunds work are in credits.

My trial ended — is my data gone?

No. After the 14-day trial your account becomes read-only: you can view and delete documents but not add or process new ones. Your data is retained for 60 days after trial expiration; subscribing within that window restores full access. See the terms for the retention schedule.

Something else?

Email us — see contact for what to include so we can help quickly.