Credits

What credits are

Credits are your monthly budget for processing and AI. Storage and seats come from your plan; credits cover the work Permanent Record does on your content.

What things cost

Action	Cost
Save a web page	1 credit
Save a PDF	1 credit per 10 pages (minimum 1)
Video analysis (transcript + AI analysis)	2 credits
Ask AI question	2 credits per question
Keyword search	Free
Automatic repair of failed processing	Free

Monthly credits by plan

• Personal — 500 credits/month
• Pro — 1,500 credits/month
• Team — 5,000 credits/month
• Enterprise — custom

The 14-day trial includes the Pro credit grant of 1,500 credits.

Unused credits roll over, up to a cap of 3× your plan’s monthly grant. If you downgrade, a balance above the new plan’s cap is trimmed to that cap.

Reservations: how charging works

When an operation starts, its cost is reserved — held from your available balance:

• If the operation succeeds, the reservation is charged.
• If it fails, or Ask AI returns a degraded response, the hold is released back to your balance. You only pay for work that completed.
• If the final cost turns out different from the estimate (for example, a PDF’s page count is refined during processing), the charge settles to the actual cost — extra is collected, or the surplus hold is released.

Every credit movement is recorded in a transaction ledger, and the same operation is never charged twice.

Zero balance

When your available credits can’t cover an action, the action doesn’t start — saves that need processing and Ask AI questions are declined rather than queued. Your existing library, keyword search, and viewing documents keep working. Credits refresh with your billing period; upgrading your plan raises the monthly grant.

You can see your balance on the billing page in the app, and on each document’s chat page.